Claims Doctor
WorkCoverCertificate of Capacity

Back Injuries at Work

Back injuries are the most common workplace injury in Australia, accounting for a significant proportion of all WorkCover claims in NSW. Whether you've strained your lower back lifting heavy equipment, herniated a disc from repetitive bending, or developed chronic back pain from prolonged sitting, you deserve proper medical documentation to access your entitlements.

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Common causes of work-related back injuries

Workplace back injuries range from acute strains caused by a single incident to chronic conditions that develop over weeks or months. Common causes include: heavy manual lifting or carrying; repetitive bending, twisting or awkward postures; prolonged sitting or standing; slips, trips and falls at work; and sudden unexpected movements.

Your rights under WorkCover NSW

If you have suffered a back injury at work in NSW, you are entitled to make a claim under the Workers Compensation scheme, regulated by SIRA. Your rights include compensation for medical treatment, weekly payments if you're unable to work, and support for rehabilitation and return-to-work. To access these entitlements you need a Certificate of Capacity from an authorised practitioner — which Claims Doctor issues during your telehealth consultation.

How Claims Doctor helps

Claims Doctor provides same-day WorkCover medical certificates via telehealth so you can focus on your recovery, not paperwork. Dr Robert Laidlaw will assess your injury, document your work capacity and restrictions, and issue your SIRA-compliant Certificate of Capacity during the video call. There is $0 out-of-pocket cost when you have a valid claim number.

Frequently asked questions

Can I get a WorkCover certificate via telehealth for a back injury?
Yes. SIRA recognises telehealth consultations for WorkCover certificates. A video consultation allows Dr Laidlaw to assess your condition and complete your certificate without you leaving home.
What if my back injury developed gradually?
Gradual-onset back injuries caused by repetitive work are covered under WorkCover NSW. You do not need a single traumatic event — if your work significantly contributed to your condition, you may be eligible.
How often do I need to renew my certificate?
WorkCover certificates are typically valid for up to 28 days. You'll need regular reviews, which we can conduct via follow-up telehealth consultations.