Privacy Policy

Claims Doctor (ABN 39 674 905 376) is committed to protecting your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable health records legislation.

Information we collect

We collect personal and health information necessary to provide medical services, including your name, contact details, date of birth, insurance claim details, medical history, and consultation records. We collect this information directly from you, your employer, or your insurer.

How we use your information

Your information is used to provide medical consultations, issue SIRA-compliant certificates, coordinate with insurers and employers, and fulfil our legal obligations. We do not sell your personal information to third parties.

Telehealth and security

Telehealth consultations are conducted via end-to-end encrypted Google Meet. All communications and records are handled in accordance with Australian privacy standards.

Access and complaints

You have the right to access the personal information we hold about you. To request access or make a privacy complaint, contact us at [email protected] or call (02) 7257 7918.